{"id":180,"date":"2019-11-29T18:00:00","date_gmt":"2019-11-29T17:00:00","guid":{"rendered":"http:\/\/kerizconsulting.eu\/?p=180"},"modified":"2019-12-03T19:55:03","modified_gmt":"2019-12-03T18:55:03","slug":"future-mobility","status":"publish","type":"post","link":"https:\/\/kerizconsulting.eu\/index.php\/2019\/11\/29\/future-mobility\/","title":{"rendered":"Future mobility: technology or customer-centric?"},"content":{"rendered":"\n<p class=\"has-drop-cap\"><strong>Transportation has entered a new revolution with the full&nbsp;IT infrastructure deployment along with&nbsp;the spread of smartphones in the population, allowing&nbsp;disruptive cloud&nbsp;based personal mobility services and&nbsp;big data solutions often seen as a gold mine to build smart cities.<br><\/strong><strong>The concepts behind this revolution are not new. They had been devised within&nbsp;the ITS community during the last two decades. Nevertheless, the big change is that we are currently shifting from technology to customer-centric business models. What about marketing strategy in this new&nbsp;era of future mobility?<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Urban transportation systems and technological&nbsp;evolutions<br><\/strong><\/h3>\n\n\n\n<p>The movement to promote the Intelligent Transportation Systems was launched in Europe, welcoming the first ITS World Congress (Paris, 1994).&nbsp;<br>The first decade saw many projects to confirm technical systems and the necessary standards. The lobbying came essentially from infrastructure&#8217;s engineers, designing solutions to make&nbsp;vehicles cooperate with the road infrastructure. The vision behind&nbsp;those systems was a vertical and centralized one; national governments had&nbsp;a strong role of coordination and control.<br>On their side, car makers were developing embedded telematics systems to receive traffic information but also entertainment.&nbsp;However, they&nbsp;were rather reluctant to welcome mobiles in the vehicles, not only for safety reasons but also to protect&nbsp;their telematics strategy. In addition, they were designing new active safety solutions into the&nbsp;vehicle. Japan only could create a national&nbsp;market for embedded car navigations systems, incorporating&nbsp;telematics options thanks to a strong public-private cooperation. &nbsp;<br>The second&nbsp;decade saw the revolution of Internet and&nbsp;the deployment&nbsp;of new individual services on mobiles, portable navigations and&nbsp;smartphones. The lobbying was then essentially led by the telecommunications and software industries, allowing a more horizontal and decentralized vision. Not only individuals could be connected&nbsp;but also cars and potentially all the transportation modes, offering multimodal journeys. This context&nbsp;has provided the opportunity to offer&nbsp;cloud platform based solutions, opening the doors to big data business, the core of smart cities policies.<br>At longer term, driverless vehicles are even considered to&nbsp;move people in urban&nbsp;metropolitan area, sending at the same time&nbsp;floating&nbsp;data to a smart center that will be able to&nbsp;automatically regulate the traffic through&nbsp;efficient algorithms &#8230;<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Happy Mobility - Teaser\" width=\"810\" height=\"456\" src=\"https:\/\/www.youtube.com\/embed\/yR0w9jdRPQw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><figcaption>Toyota&#8217;s Citelib by Ha:mo, Grenoble city, France (2013-2016)<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Toward a customer-centric mobility age<\/strong><\/h3>\n\n\n\n<p>The time has definitively&nbsp;come to replace the terms &#8220;transportation&#8221; by &#8220;mobility&#8221;, &#8220;system&#8221; by &#8220;service&#8221; or &#8220;product&#8221; by &#8220;usage&#8221;. As&nbsp;regards&nbsp;transportation, the purpose is not anymore just to deploy technical infrastructure or mobile devices with the objective&nbsp;to increase connectivity or productivity. Experimental projects, supported by corporate communications, should also&nbsp;give place to&nbsp;real business models integrating&nbsp;marketing oriented communications.<br>Indeed, in a more competitive context&nbsp;with the development of new innovative&nbsp;mobility markets, there is no more &#8220;average&#8221; customers and a marketing strategy approach should be devised.<br>On one hand, it is necessary to focus on customers&#8217; expectations and demand. The mobility service delivery must be completely aligned to provide the best experience to the end-users. Users experiences must mix simplicity (online subscription and booking) and pleasure (moving and feeling) so as&nbsp;to increase engagement to the service.<br>On the other hand, it is&nbsp;the time to go back to the basics by including urban mobility knowledge&nbsp;in the marketing communications strategy. The best customers should be smartly&nbsp;identified depending on their urban lifestyles and lifetime value. Social media should be&nbsp;the best option to&nbsp;provide marketing efforts for the right&nbsp;customers acquisition.<br>In conclusion, marketing approach should be entirely thought up. However, where are the marketers today in the domain of future mobility ? Who should they be ?&nbsp;<\/p>\n\n\n\n<p><strong>The new coming up mobility revolution will be&nbsp;marketing oriented, led by new talented marketers that can combine&nbsp;urban mobility competencies, business models thinking and innovative marketing communications know-how. Through customer centricity, they will know how to&nbsp;design&nbsp;profitable business models in a competitive mobility environment.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The new coming up mobility revolution will be marketing oriented, led by new talented marketers that can combine urban mobility competencies, business models thinking and innovative marketing communications know-how. Through customer centricity, they will know how to design profitable business models in a competitive mobility environment.<\/p>\n","protected":false},"author":1,"featured_media":181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-180","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smart-mobility-en","grid-sizer","latest_post"],"_links":{"self":[{"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/posts\/180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/comments?post=180"}],"version-history":[{"count":3,"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/posts\/180\/revisions"}],"predecessor-version":[{"id":184,"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/posts\/180\/revisions\/184"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/media\/181"}],"wp:attachment":[{"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/media?parent=180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/categories?post=180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kerizconsulting.eu\/index.php\/wp-json\/wp\/v2\/tags?post=180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}